Thanks for shopping at www.bijinaturals.com, If you are not entirely satisfied with your purchase, we’re here to help. All products are only eligible for refunds and return only if they’re not tampered, failing to do so will lead to the product getting damaged and your claim will be null and void. All refunds and returns are on sole discretion of HARI SIVANANDA JI ENTERPRISES upon the verification and confirmation done by its employees and management. All refunds and returns are on sole discretion of HARI SIVANANDA JI ENTERPRISES upon the verification and confirmation done by its employees and management.
Cancellation Policy
In case you want to cancel an order, please email order@bijinaturals.com within 24 hours of placing the order or before the order is shipped out along with the reason for cancellation. Full refund for the order would be processed in this case.
Only for prepaid orders, we may allow cancellation after 24 hours of placing the order till it is delivered, but shipping charges would be deducted from the order refund. Unfortunately for COD (Cash on Delivery) orders we may not be able to process the cancellation request after 24 hours of placing the order.
BIJI NATURALS reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made.
If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer’s side, any extra costs incurred by us for re-delivery will be claimed from the customer.
Return Policy
If product is Damaged, Incomplete or Inaccurate
We accept return requests for damaged, incomplete or incorrect specification products within 36 hours of order delivered on all our products. Return requests placed after 36 hours of order received are unfortunately non-refundable and non-exchangeable.
To submit your request, please email us with the picture for damaged or incorrect product along with the Order ID to orders@bijinaturals.com within 36 hours of receiving the product. We can offer you replacement, repair, or refund subject to conditions.
- If you choose to get a replacement, we will pick up and replace the damaged part or complete product free of cost within 7 working days
- If you choose to get a refund instead of a replacement for a defective/damaged product, it will be credited to your original method of payment within 7 working days
- For incomplete part, we may ship you the specific part separately within 7 working days.
Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 3 returns in a financial year). Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us. We do not offer reverse pickups outside India.